AppOnTheRun was first tested by a pool maintenance services company, which makes AppOnTheRun an excellent fit for the pool service business.
Eliminate messy paperwork with AppOnTheRun. Each technician will have a list of their work orders available on any Android device. This fixes the following common issues that arise in a typical day in the pool service industry:
Illegible handwritten notes: Is that an 'r' or an 'n'? A '2' or a '6'? Save the magnifying glass at home; with AppOnTheRun's digital notes for technicians, there is less chance for mistakes and no more wasting time trying to decipher your technicians' hieroglyphics.
Billable Items: Save time going through paperwork and adding up how much inventory was used for billing. Technicians can select how many gallons of shock they used or if they replaced the skimmer baskets. The quantity of any items selected will automatically appear on the call in the management portal, in invoices and on customers' receipts, so you and your customers consistently know what will be billed.
Request Items: Did he say on the phone he was low on granular chlorine or tablets before the reception cut out? Technicians can select the 'Needed in a future visit' button under each billable item in the app, so you know what is needed in their truck without even having to look inside.
Instant schedule adjustments: A customer calls in at 3PM to see if we can squeeze her in for a vacuum before a pool party. You have a technician out in the field in that neighborhood and needs a work order. What do you usually do? Try to frantically call and relay the information before he leaves the neighborhood? Have him come back to pick up a paper work order, wasting gas and time? Let AppOnTheRun take the hassle out of last-minute schedule changes. Any schedule changes made in the management portal show up within seconds on the technician's app. Taking that same scenario, once that technician finishes at that neighbor's pool, he opens ApppOnTheRun, sees the new call and heads over. The customer is ecstatic that her pool is now crystal clean for her party. Quick, easy, and another satisfied customer, all through AppOnTheRun.
Required procedures and readings: AppOnTheRun can place restrictions settings on your technicians. Make pool readings a requirement so that you and your customers know that your technicians are providing quality service. You can also set how many calls a technician can see at a time to avoid rushing or becoming overwhelmed if they see too many calls at once.
Using the MapOnTheRun tracking application (premium version is included with AppOnTheRun) make sure your technicians are where you need them. View their progress in AppOnTheRun's management portal: use it to track productivity and make sure they are not deviating from the route. Your technicians say they only took an hour lunch, but AppOnTheRun with MapOnTheRun's GPS tracking tells you they were there for two hours.
Alerts: You get a phone call from an upset customer, he says his pool was not cleaned. You see on the work order the technician puts some notes in that he tested the water and added chemcials, but the customer insists no one was there. Now that you look, it seems like all of the readings for every visit that day are the same. AppOnTheRun can provide rock-solid evidence through alerts and GPS tracking. Alerts can be set to make sure your technicians stay on track. Did that technician just put down '100' for alkalinity levels on every pool? An alert can be sent to their device and your email that they are using the same reading too many times in a row. Did that technician really vacuum that pool, or said he did it so he could go home early? If a technician completes a call outside a set mile radius from that customer's location, an email alert is sent to you. Now you can make sure your customers are serviced and provide evidence of quality services.
Contract/Proposal generation and templates: Don't waste hours or days trying to develop a proposal or summerization/winterization contracts. AppOnTheRun can save proposal and contract templates, making the process more streamlined. Any contract items you list for each customer are automatically saved for the next time you generate that contract template, taking the headache out of setting winterization and summerization contracts every year. Proposals can also be saved as templates so you can provide consistent pricing and allow for modifications for all of your major renovation jobs.